FAQs

GENERAL NUCKEES INFO


What is a nuckees?
Nuckees is the first grip that grips back. Featuring our patented Snug-Hug technology, nuckees gives your fingers a break, doing all the holding for you with its ultra-comfortable and secure fit.
No matter what size your hands and fingers, nuckees gives you the most custom hold out of any other grips on the market.  Nuckees also doubles as a 4-way kick-stand letting you watch videos and FaceTime with ease.

What is Snug-Hug Technology?
Snug-Hug technology is what makes nuckees hug your fingers. It’s expandable, allowing nuckees to do ALL the holding for you, fitting any size fingers snug and comfortably. Snug-Hug also automatically retracts when not in use, keeping your phone slim and nuckees out of the way.

Why won’t my nuckees stick to my phone?
For best results, wipe down the area with alcohol before use to get rid of any dirt and oil. Still not sticking? Certain silicone, textured and waterproof cases, as well as the iPhone 8/8Plus & iPhone X shells are resistant to nuckees adhesive due to their anti-fingerprint coating.

Solution: Apply the Extra Sticky Disc included in the package. When applied to the back of your nuckees, adhesive issues should be eliminated.

How do I remove nuckees from my phone?
Remove nuckees from your phone by peeling up slowly from one side of the base. Another option is to use something slim and sturdy like a credit card or even dental floss. Slide it under your nuckees base and it should peel off easily.

Keep in mind that your disc can be repositioned up to three times.


CREATING & BUYING NUCKEES

How do I customize a nuckees?
Our nuckees app makes it super easy and fun to customize your own nuckees.
Simply follow the steps provided and have fun.

Can I buy my design?
Absolutely! If you weren’t able to buy your custom nuckees, that would defeat the purpose of making it unique to you. After your design is complete, there will be an option to buy your design. Buy as many as you want!

Can I buy other peoples designs?
Yep! If their design is public and they have allowed the option for it to be sold, it’s yours to buy!

What can I print on my nuckees grip?
Have fun and print pretty much anything you want, except licensed or obscene graphic images. If you place an order containing a licensed or obscene image, we will notify you that your order has been rejected and we will issue a refund. With that being said, let your imagination run wild.

Why wasn’t my custom nuckees grip approved?
If we determine the nuckees image violates licensing rights or standard rules & regulations, we will cancel the order. If you don't own the rights to the image you uploaded, we aren't allowed to print it, but we will give you a heads up via email.

Types of images rejected due to licensing:
NFL, Disney characters, Star Wars, SpongeBob SquarePants, Harry Potter, Spiderman etc...

NOTE: If you're unsure whether your image is licensed or not, please contact us at support@nuckees.com

I received my custom nuckees grip but it doesn't look like it did on my screen.
What can I do?
Just submit a request and we’ll be happy to try to resolve your issue if possible. Note: some very small details may be lost when printing due to resizing. Also, be sure to center your image exactly as it will be exactly how it prints.

What file type and size should I use?
Images must be at least 300 x 300 pixels to be uploaded and only in PNG or JPEG format.

CONTEST PARTICIPATION


How do I enter a lucky nuckees design contest?
When a weekly contest opens, read the theme details and participation rules to get familiar with the specific requirements. You can enter by designing your nuckees within the app. Once you get to the end of the design process, there will be an option to “submit to contest”. You must click this option in order to participate.

NOTE: You will have to enter your valid Instagram handle to be eligible for contest entry.

Once your design is complete, connected to a valid instagram account and submitted, you will be entered into the contest. If your design violates any standard terms and conditions, it will not be accepted an you will receive a notification.

Who can participate?
ANYONE! We repeat, ANYONE with an approved custom nuckees design is eligible to compete in a Lucky Nuckees contest. Even if your design was created before, but it now fits criteria for an open contest, feel free to submit. The same terms & conditions as well as needing a valid Instagram handle to participate still apply.

NOTE: Any likes received before being submitted to the contest are invalid towards your contest score.

Do I have to pay to participate?
Nope! Participation is totally free, minus the time it takes for you to design the nuckees.
The only time you have to pay is if you want to purchase your design or someone else’s.


How do I share my design and get likes?
Once your nuckees design is complete, you can click the “share” button to post on your Instagram account and start getting likes. When you are entered in the contest, other nuckees app users can like your design as well. Likes within the nuckees app combined with Instagram likes both count towards the combined total likes for your design. You can keep score by allowing push notifications or refreshing the app and checking your likes in real time.


Make sure you share and tell all your friends to get the most likes.

Can I enter more than one design in the contest?
Hey, let’s not be greedy. Only one design per user may be submitted for each contest. There is enough to go around, and if you don’t win, there’s always a contest the next week.

What is a badge and how do I earn one?
Badges are tokens of appreciation that come with free likes. These likes can be used toward your current or future contest score. There are four types of badges that can be earned and the amount of likes received are always randomly generated.

BADGE TYPES
Cash 4 Likes: You receive this badge if your design wins in a CASH 4 LIKES contest.
Nuckeepoo’s Choice: When our dear Nuckeepoo paw-picks your design, you get this cool badge.
Influencer’s Choice: When an influencer shouts out your design whether it’s still in the contest or a certified winner, you get this badge.
Lucky Nuckee: The most coveted badge of all, you get this if your design becomes a Lucky Nuckee winner.

WINNINGS & PAYMENT


How will I know if I won?
If you are a winner, you will be notified within the app and via email. Don’t worry, you’ll definitely know!

How do I claim my winnings?
When you receive your winning email notification, use the link provided to claim your prize.

What type of payment will I receive?
You will have the option to receive either an online gift card or PayPal deposit for your total winnings.

How much do I get paid if I win?
Each contest has a specific cash prize, amount of likes needed to win it and time frame it must be reached within. Every contest is different, so it all depends. Make sure you read the rules of the specific contest before you enter.

EXAMPLE: Get 150 likes in 30 minutes and win $100 or Get 500 likes in 5 hours and win $300, etc…

The rules of the game change with each theme, so reading before you enter is important.